Return and Refund policy

At New Mizalati for Trading & Contracting, we are committed to delivering high-quality products and services. Due to the nature of our business, which involves custom manufacturing and on-site installations, the following policy applies:

1. Custom Orders:
All custom-made products and projects based on specific measurements are non-refundable and non-returnable once production or execution has started.

2. Order Cancellation:
Customers may cancel their order only if production or execution has not yet begun. Administrative or design fees may be deducted if applicable.

3. Defects or Errors:
If there is a manufacturing defect or execution error caused by our company, we will repair or replace the affected work at no additional cost.

4. On-Site Completed Work:
Once the project is completed and accepted by the client, it cannot be returned or refunded.

5. Warranty:
Warranty is provided as per the agreement stated in the quotation and covers manufacturing or installation defects.

6. Refund Process:
If a refund is approved, it will be processed within 7–14 business days using the original payment method.For inquiries, please contact us:

Landline: +974 4430 3212
Mobile: +974 5521 1913
Customer Service: +974 3020 0025